住宅常见问题

账单根据用水量的变化而变化, 它会因一些因素而波动, 包括住在一处房产里的人数. Everyone has different personal water habits that will affect the amount of water used in a given month, 而且用水量会随季节而变化. Many customers increase their water consumption in the summer months by using water cooled air conditioning, 浇花园, 洗车, 填充游泳池, 等. Bills may also fluctuate based on the number of days in a billing period. BWSC bills every month; however, on occasion a bill may be over or under the 30 day period. Most bills are based on actual readings, while estimated bills are based on usage history.

账单根据用水量的变化而变化, which fluctuates from month to month. Many customers increase their water consumption in the summer months by using water cooled air conditioning, 浇花园, 洗车, 填充游泳池, 等. 否则, a drastic increase in consumption could be an indication that a problem exists at a property and should be inspected for leaks by checking all plumbing, 装置及水用具. 在线监控你的用水情况. 如果变化很大，你很快就会发现.

Faucets – Check all faucets and piping for leaks by monitoring for drips of water under sinks and from exposed pipes. Perform an inspection with the water on and off, as some leaks only occur when the water is on.

Toilets – Add a few drops of food coloring in the toilet tank. If the food coloring appears in the toilet bowl, this means you have a leak. Some toilet leaks are intermittent, so you don’t always see or hear the water running.

Check plumbing in the basement by monitoring for drips of water coming from exposed pipes. Occasionally, leaks develop behind walls or in areas that are not visible. Read your meter periodically to monitor for drastic changes.  Your water meter is read from left to right, just like a car odometer. 你的仪表显示的是立方英尺. 7.48加仑水=1立方英尺水.

账单根据用水量的变化而变化, which can fluctuate based on personal water habits. You can lower the water consumption at your property by installing water saving devices or following some simple conservation tips. 你也可以注册一个免费的保护工具包.

保护建议 & 包

Actual readings are obtained each day via the automated meter reading (AMR) system. 仪表传输单元MTU (meter transmission unit)故障, 您将收到根据以前使用情况估计的账单. If your property is equipped with the AMR system and you receive an estimated bill, 请致电客户服务中心 .

Your sewer charge is based on the water consumption at your property. Sewer rates are higher than water rates to cover the costs paid to the MWRA and to pay ongoing maintenance and improvements to BWSC infrastructure, as well as costs associated with its federally mandated environmental projects.

您可以通过BWSC网站支付您的账单. 现在请访问我们的“我的账户”页面支付您的账单. BWSC offers the option of payments via phone through Paymentus, our bill payment service. 要用电话付账，请先拨号 .

我的账户

BWSC接受 万事达卡, 签证, 发现, and debit cards with these logos and cash at its headquarters at 哈里森大街980号, 波士顿, 在办公时间. Credit cards and eChecks are also accepted online and over the phone. Visit our 我的账户 page to pay your bill through Paymentus.

我的账户

If you are purchasing or selling a home in 波士顿, contact BWSC Lien Department at  要求最后抄表和留置权证书. 费用为25美元至150美元，视物业类型而定. The lien certificate should be presented at the home’s closing to ensure the seller pays all accrued charges. For more information, visit our 买卖物业 page.

购买或出售财产页面

如果你要离开很长一段时间, 你可以向客户服务部门提交书面要求, 哈里森大街980号, 波士顿, MA 02119, 关闭你的房子的供水系统. Once the water service is shut off, all faucets should be completely drained.

除了, 你应将你的转寄地址通知本会, 这样你就可以收到你的水费和下水道费. BWSC与邮局有退货服务, 以及任何无法交付的票据将退还给BWSC.

It is the responsibility of the property owner to protect the service pipe and water meter from freezing. 如果你的仪表结冰了, BWSC将更换仪表, and your account will be assessed a meter replacement fee based on the meter size. 服务管路冻结, it is the owner’s responsibility to thaw the frozen pipe or consult a licensed plumber.

防止水管结冰的小贴士:

• Insulate water meter and pipes in unheated spaces like garages, basements, and crawl spaces. Insulated hot water pipes will also decrease your wait time for warm water
• 修复破碎的窗户、门和墙壁. 关闭 all doors and windows near pipes, and make sure there is no draft
• During cold weather (prolonged temperatures below 32 degrees) allow a slow trickle of water to flow through faucets connected to water pipes that run through unheated spaces
• Disconnect garden hoses and install covers on all outside faucets. Shut off water to outside faucets and drain those water lines

不要用明火解冻冰冻的管道. This is not only a fire hazard, it could also cause a steam explosion. 用吹风机或加热灯来解冻冰冻的管子, 打开附近的水龙头，让融化的冰释放出水蒸气.

When pipes are frozen, there is often water available at one faucet but not another. If there is no water at all, the problem may be in the street, and you should call BWSC at .

Your water meter is read from left to right, just like a car odometer. 你的仪表显示的是立方英尺. 7.48加仑= 1立方英尺的水.

You can obtain your current and previous month’s bill and a transaction history for the previous 24 months via BWSC’s 我的账户. Should you need additional information, please contact 客户服务 at .

我的账户

If you are moving, it is necessary to update the mailing address on your account. 你可致电客户服务热线 or access the through our website on the 住宅服务 page.

住宅服务页面

The Water Sub-Metering Act was signed into law on December 16, 2004. Tenants in apartments occupied from this date forward are eligible for sub-metering. 欲了解更多信息，请访问我们的计量页面.

计量页面